General

Orders placed on weekdays (Monday - Friday) between 6:00 AM and 3:00 PM ET are processed the same day and dispatched within 1-2 business days from the supplier. Orders placed outside these hours will be processed on the next business day.

Customer support is available during these hours and can be reached at hello@swtek.io. Alternatively, you can use the Contact Form on our website for assistance.

We are pleased to offer Free Shipping on all products to the U.S. and Canada. While all products are available for delivery to these regions, we recommend checking the product page for specific shipping availability and estimated delivery times before placing your order.

(There are no import duties or hidden fees on orders shipped to the U.S. or Canada.)

Important: Some products may not be available for delivery to Hawaii. If you are located in Hawaii and interested in a specific product, please contact our support team or use the chat feature. We will respond within 1-2 business days to confirm availability.

Delivery

Depending on the product, you may have the option to select a warehouse location from which your item will be shipped. If available, this option will be displayed on the product page.

For the fastest delivery, we recommend selecting a warehouse within your region or a location optimized for shipping to your address.

Estimated Shipping Times:

• United States: 7-14 days

• Canada: 9-20 days

Shipping times may vary based on warehouse location, carrier availability, and regional logistics. Please refer to the product page for the most accurate delivery estimates.

Express Delivery Service

For U.S. customers, express shipping may be available for certain products at no additional cost, with delivery within 5-7 days. More details can be found on the respective product pages. You can learn more about this here.

Express+ Delivery (New)

Some products that are sourced domestically in the U.S. are only available to U.S. customers. These items are included in our Express+ Delivery Collection, which is even faster than our regular Express Service. These items typically arrive in 2-5 days and are marked on the product page for easy identification.

Tracking (AfterShip + Carriers)

Tracking
Once your order has been shipped (typically within 1–2 business days), you will receive a confirmation email with your tracking number.

You can monitor your shipment at any time via our secure tracking portal, powered by AfterShip:
👉 Track Your Order Here

Our tracking system supports real-time updates from major global and regional carriers, including:

• USPS

• UPS

• FedEx

• DHL

• Canada Post

• eBay Global Shipping

• Cainiao

• 4PX

• Yanwen

• China Post
  …and many more.

No login or account is required — simply enter your tracking number to view the latest status of your shipment.

If you do not receive your tracking email within 2 business days, please check your spam folder or contact our support team for assistance.

Fees & Taxes

All taxes and import duties are included in the product price and calculated at checkout based on your location and product type. For international orders, all import-related fees, taxes, and charges are fully covered at the time of purchase.

This means that the price you see at checkout is the final price—there are no additional charges or unexpected fees when your order arrives.

For any further questions or assistance, feel free to contact our customer support team.